Resnik, L., Borgia, M., Ekerholm, S., Highsmith, J. M., Randolph, B. J., Webster, J., Clark, M. A. (2021). Amputation care quality and satisfaction with prosthetic limb services: A longitudinal study of Veterans with upper limb amputation. Federal Practitioner, 38(3), 110-120. https://doi.org/10.12788/fp.0096
The purpose of this longitudinal study was to measure and identify factors associated with satisfaction with care among veterans. The metrics were collected for those receiving prosthetic limb care at the US Department of Veterans Affairs (VA) and US Department of Defense (DOD) care settings and at community-based care providers. A cohort of veterans with major upper limb amputation were interviewed by phone twice, 1 year apart. Care satisfaction was measured by the Orthotics and Prosthetics User's Survey (OPUS) client satisfaction survey (CSS), and prosthesis satisfaction was measured by the OPUS client satisfaction with device (CSD), and the Trinity Amputation and Prosthetic Experience Scale satisfaction scales. The Quality of Care index, developed for this study, assessed care quality. The study included 808 baseline participants and 585 follow-up participants. Satisfaction with prosthetic limb care is associated with device satisfaction and receipt of care within the prior year. Veterans receiving amputation care within the VA or DOD received better care quality scores than those receiving prosthetic care outside of the VA or DOD. Findings from this study can serve as benchmarks for future work on care satisfaction and quality of amputation rehabilitative care.