• The medical department representative submits an In-Clinic Services Request Form to the approval authorities at MFR Headquarters.
• Approval authorities email the approved request form to the vendor.
• The vendor contacts you to schedule an appointment.
• A ship kit is mailed to you at the requested contact location approximately 72 hours before your appointment. 
• The kit explains everything you need to do to prepare for the appointment, and includes all necessary supplies.
• If the kit does not arrive within 72 hours of your appointment, call 1-877-437-6313.

Before the Appointment

• Review all documents in the ship kit
• Make all corrections needed to the pre-printed information
• Instructions for your appointment are included in the kit (i.e. fasting, glasses, etc.)
• Go to your appointment at the scheduled date/time
• If you can't attend, call 1-800-666-2833, Option 3 within 24 hours of your appointment
• Your unit will be notified if you no show or don't cancel within 24 hours

Day of the Appointment

Bring the following with you to your appointment:

• Military ID or photo ID
• Entire contents of your kit, including the box
• Copies of your previous medical exam
• Current line of duty documents
• Civilian documentation that may impact the evaluation
• Current medications in their original containers

After the Appointment

• In-Clinic provider sends copies of all documentation to the vendor to be digitized, undergo a quality assurance review, and assignment of readiness classifications if applicable per service component guidance.
• Results and/or quality assurance changes are shipped by the vendor to the designated SC POC.

• Military ID card or photo ID.
• Copies of your previous medical exam, any current line of duty documents—temporary or permanent, and any civilian medical documentation that may impact evaluation as appropriate. Copies of these documents will be sent with your exam paperwork to the vendor.
• Current medications in their original containers.
• Immunization records.

• Each Medical Department Representative (MDR) will submit a Group Event Request Form via email to the approval authority at MFR Headquarters.
• The approval authority will submit the approved request Form to the RHRP vendor.
• RHRP Group Event Coordinator will call to confirm event details such as date, time, location, and contact numbers, etc. This information should be available at the time of the confirmation call.
• Review the vendor confirmation letter and notify the vendor of any changes.
• Verify and confirm that the vendor has shipped group event supplies to the unit location based on requested services.
• Review the RHRP No Show and Cancellation Policy.

• RHRP will provide all staffing, equipment, and supplies needed to perform all services per contract requirements and confirm during the Group Event coordination process.
• Verify equipment was shipped from FedEx and arrived at unit location to ensure proper event start time.
• If applicable, provide the vendor a current roster of Service members if one was not provided before the event or if changes were made to ensure that all service members are seen.
• Collect from the vendor, end of event documentation.

• All Group Event database updates are the responsibility of the unit.
• The vendor ships any results and/or quality assurance review changes to the unit via USPS.