• Request services through AVS.
• A ship kit is mailed to you at the requested contact location approximately 72 hours before your appointment. 
• The kit explains everything you need to do to prepare for the appointment, and includes all necessary supplies.
• If the kit does not arrive within 72 hours of your appointment, call 1-877-437-6313.

Before the Appointment

• Review all documents in the ship kit
• Make all corrections needed to the pre-printed information
• Instructions for your appointment are included in the kit (i.e. fasting, glasses, etc.)
• Go to your appointment at the scheduled date/time
• If you can't attend, call 1-800-666-2833, Option 3 within 24 hours of your appointment
• Your unit will be notified if you no show or don't cancel within 24 hours

Day of the Appointment

Bring the following with you to your appointment:

• Military ID or photo ID
• Entire contents of your kit, including the box
• Copies of your previous medical exam
• Current line of duty documents
• Civilian documentation that may impact the evaluation
• Current medications in their original containers

After the Appointment

• In-Clinic provider sends copies of all documentation to the vendor to be digitized, undergo a quality assurance review, and assignment of readiness classifications if applicable per service component guidance.
• Results and/or quality assurance changes are shipped by the vendor to the designated SC POC

• Military ID card or photo ID.
• Copies of your previous medical exam, any current line of duty documents—temporary or permanent, and any civilian medical documentation that may impact evaluation as appropriate. Copies of these documents will be sent with your exam paperwork to the vendor.
• Current medications in their original containers.
• Immunization records.

• Submit a Group Event Request Form via AVS.
• RHRP Group Event Coordinator will call to confirm event details such as date, time, location, and contact numbers, etc.
• Verify and confirm that the vendor has shipped group event supplies to the unit location based on requested services.
• Locate required number of tables and chairs for the services requested.
• Designate and communicate to vendor, a POC for event site vendor staff to contact with questions or concerns before, during, and after the event.
• Review the RHRP No Show and Cancellation Policy.

• RHRP will provide all staffing, equipment, and supplies needed to perform all services.
• Verify equipment was shipped from FedEx and arrived at unit location to ensure proper event start time.
• Provide the vendor a current roster of Service members if one was not provided before the event or if changes were made to ensure that all service members are seen.
• Collect from the vendor, original version of all documentation after the event.
• Return all copies of documentation to the vendor for digitalization, quality assurance review, and readiness classification assignment.

• The vendor ships any results and/or quality assurance review changes to the unit via USPS.
• Unit updates appropriate Service Component databases for services provided utilizing the original copies of all documentation given to the Unit POC by the vendor.