If your financial circumstances change but are expected to improve, you can request a temporary suspension of the debt in order. This is done to prevent your account from being sent to collections. You can suspend your account for up to three months. Your account won’t be sent to collections if your request is approved, and you resume making payments.

To apply for a temporary suspension, you must complete a DD Form 3201B, “Request for Temporary Medical Debt Suspension”.   Sign and mail the form to the address on the your medical invoice.  You may apply for one temporary suspension within a 12-month period. If your circumstances are unique and require additional suspension terms, you can call the phone number on your medical invoice.

Your payments can be reduced by requesting a longer repayment term (maximum amount is 72 months). The minimum monthly payment amount is $25.  To request an adjusted payment term, call the phone number on your medical invoice.

Yes, you can apply for a full waiver of the adjusted balance. You must:

• Complete DD Form 3201A, “Request for Medical Debt Waiver Under the Military Health System Modified Payment and Waiver Program.”  
• Sign the form.
• Mail the form to the address provided on your medical invoice.