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Frequently asked questions about MHS Video Connect, the telehealth solution for military hospitals and clinics.
Q1:
What is MHS Video Connect?
A:
MHS Video Connect is the Military Health System's new, valuable web-based solution for accessible care. It empowers beneficiaries to conveniently meet with their military health provider virtually through live video on any internet-connected computer, tablet, or mobile device.
Q2:
Why should I use MHS Video Connect?
A:
MHS Video Connect provides convenient and secure, real-time access to care from anywhere, reducing travel and wait times. Talk to your military medical provider about using MHS Video Connect if:
- You live far from your military hospital or clinic
- You have health conditions that make traveling to your care team difficult
- You lack time to regularly attend in-person medical appointments
- You do not require a hands-on physical examination
Q4:
What do I need to use MHS Video Connect?
A:
To use MHS Video Connect, you must have an email account so your provider can send you a link to access the virtual treatment room for your video appointment.
The appointment will work on nearly any device that has an internet connection, a web camera, microphone, speakers (either internal or attached), and a web browser.
For example, it will work on the following:
- Personal computers
- Laptops
- Apple tablets or mobile devices
- Android tablets or mobile devices
- Windows tablets or mobile devices
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Last Updated: July 31, 2024