Call the toll-free RHRP MHA/PDHRA Call Center at 1-833-782-RHRP (1-833-782-7477), then press option #2. The Call Center is available 24/7.

You can schedule your individual medical readiness services three ways.

• Online:
  Service Member Portal: https://smp.qtcm.com/
• Phone:
  RHRP Call Center
  1-833-782-RHRP
  (1-833-782-7477)
  8 a.m. to 11 p.m. ET, Monday–Friday
  8 a.m. to 4 p.m. ET, Saturday
• Email:
  RHRPSupport@qtc.com

To initiate your PHA, complete the Part A in the required service component system of record (MODS, ASIMS, etc). Once the Part A is complete, you have three ways to schedule your appointment.

• Online:
  Service Component Portal: https://smp.qtcm.com/
• Phone:
  RHRP Call Center
  1-833-782-RHRP
  (1-833-782-7477)
  8 a.m. to 11 p.m. ET, Monday–Friday
  8 a.m. to 4 p.m. ET, Saturday
• Email:
  RHRPSupport@qtcm.com

A Comprehensive Audio Evaluation (CAE) is more than just an audiogram and is used to determine the hearing portion of the PULHES when a possible loss of hearing has been identified. CAEs include, but are not limited to, pure tone air-conduction and bone-conduction threshold testing; speech reception threshold and word recognition testing; acoustic-immittance testing, including acoustic reflex measurements; masking, when indicated; otoacoustic emissions and a Speech Recognition in Noise Test (SPRINT), if applicable.

You can find service documentation on the service member portal: https://smp.qtcm.com/.  Otherwise, health assessments and IMR services are maintained within the Service Component system of record. 

Contact your Command’s IMR representative for documentation. 

RHRP will send (by Federal Express) a package of paperwork and/or supplies to you prior to your appointment. Please review and complete all necessary paperwork before the scheduled appointment and bring all materials with you. Also bring any relevant medical documentation (i.e., MRB, profiles, etc.) and your prescription eyeglasses if attending a PHA.

You do not need to wear your uniform to an in-clinic appointment; however, contact your Command’s IMR representative for direction during a battle assembly.

It will be scheduled within 50 miles of your preferred zip code (i.e., home of record, work, unit etc.).

Historical updates can be made by:

• Uploading your health record documentation to the service member portal: https://smp.qtcm.com/
• Emailing your health record documentation to: RHRPSupport@qtcm.com

No, RHRP is a DOD program designed to deliver medical and dental readiness services for the U.S. military.

If you have documentation to show you’ve had the service, you should make a copy and give it to the provider. If you just don’t want the service or are unsure if you need the service, you should contact your Command’s IMR representative for guidance before refusing the service, as there may be repercussions with your command for doing so.