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Military Health System

Hurricane Milton & Hurricane Helene

Emergency procedures are in place in multiple states due to Hurricane Milton & Hurricane Helene. >>Learn More

Walter Reed staff enjoy coffee and refreshments provided by American Red Cross volunteers during the MHS GENESIS Go-Live Support event. (Photo by Vernishia Vaughn)
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MHS GENESIS: The Electronic Health Record

MHS GENESIS is the Military Health System's modern electronic health record that provides a single health record for service members, veterans, and their families. MHS GENESIS:

  • Enhances health, increases readiness, and improves safety
  • Focuses on quality, safety, and patient outcomes to help advance enterprise objectives to transform the MHS into a high-reliability organization
  • Standardizes clinical and business processes across the services and the MHS
  • Enables beneficiaries to be fully engaged in their health care

MHS GENESIS Patient Portal

The MHS GENESIS Patient PortalGoes to the MHS GENESIS patient portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.

Rx Refills

You can now use the MHS GENESIS Patient Portal to request refills for most prescriptions from your military pharmacy. This new feature, which began Feb. 29, 2024, applies to your existing medications that have remaining refills. >>Learn more about Rx Refills on TRICARE.mil

Military Health System MHS GENESIS.  Need help with the MHS GENESIS Patient Portal?  Please call 1-800-538-9552.  For help with DS Logon, visit https://milconnect.dmdc.osd.mil

Need Help with the MHS GENESIS Patient Portal?

Do you need technical help accessing your records or information in the MHS GENESIS Patient Portal? You can call 800-600-9332 or DSN 312-838-3000. They’re available 24/7.

Are you overseas?

  • Belgium: 0800-72115
  • Germany: 0800-1011129
  • Greece: 00800-12-5629
  • Guam: 1-866-637-8725
  • Italy: 800-782407
  • Japan: 00531-1-20743
  • Korea: 00798-14-800-5242
  • Netherlands: 0800-0228847
  • Panama: 001-800-151-1005
  • Portugal: 800-8-12305
  • Turkey: 0-800-151-1005
  • United Kingdom :08-005871786
  • Spain: 900-951895

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Fact Sheet
Aug 16, 2024

MHS GENESIS Fact Sheet

.PDF | 1.19 MB

MHS GENESIS is the Department of Defense's new electronic health record. When fully deployed, MHS GENESIS will provide the DOD's 9.6 million beneficiaries and 205,000 medical providers with a single, integrated health record across the continuum of care – deployed and at home and eventually, through the transition to the Department of Veterans Affairs.

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Aug 10, 2024

MHS GENESIS Leader Reflects on Challenges, Successes as He Prepares to Pass the Torch

MHS GENESIS Leader Reflects on Challenges, Successes as He Prepares to Pass the Torch

U.S. Air Force Col. (Dr.) Thomas Cantilina, the deputy Military Health System EHR functional champion at the Defense Health Agency and chief health informatics officer, is set to retire from duty in October. In these final months of his military career, he reflects on his role in helping the DOD launch its single electronic health record worldwide.

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Jun 13, 2024

Technical support for MHS GENESIS

Technical support for MHS GENESIS

MHS GENESIS – the modern electronic health record that features a patient-focused Portal providing access to your medical records. Since this is a new electronic health record, there are bound to be questions and technical issues with the system. For technical assistance with issues accessing the Patient Portal, beneficiaries are encouraged to ...

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Military Health System Leader Shares His Vision for Collaboration Between the Military Health System and Department of Veterans Affairs

Military Health System Leader Shares His Vision for Collaboration Between MHS and Department of Veterans Affairs

Dr. Paul Cordts, deputy assistant director of medical affairs for the Defense Health Agency, addressed the ongoing collaboration of the Military Health System and the Department of Veterans Affairs in a presentation at the annual meeting of AMSUS, the Society of Federal Health Professionals.

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The HIPAA Privacy Rule and Military Health Care: What Parents of Minors Need To Know

The HIPAA Privacy Rule and Military Health Care: What Parents of Minors Need To Know

Are you the parent or legal sponsor of a minor child? If so, there are things you should know about what access you have to your child’s health care records and choices. The Health Insurance Portability and Accountability Act Privacy Final Rule protects minors’ privacy concerning their health care choices and treatment.

Last Updated: July 24, 2024
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