Skip main navigation

Military Health System

Hurricane Milton & Hurricane Helene

Emergency procedures are in place in multiple states due to Hurricane Milton & Hurricane Helene. >>Learn More

MHS GENESIS Patient Portal Makes Refilling Prescriptions Easier

Image of MHS GENESIS Patient Portal Makes Refilling Prescriptions Easier. The refill feature is just one of many MHS GENESIS Patient Portal tools designed to make it easier for you to manage your health care. The Defense Health Agency launched the refills feature in late February, and it’s already popular with beneficiaries.

FALLS CHURCH, Va. – Do you get prescriptions at a military pharmacy? If you need to request a refill or a renewal for your prescription, the MHS GENESIS Patient Portal makes it easy.

The Defense Health Agency launched the refills feature in late February, and it’s already popular with beneficiaries.

“Since March, the Military Health System has processed an average of 136,000 refills requested through the MHS GENESIS Patient Portal,” said U.S. Air Force Maj. Ben Beidel, a pharmacist with DHA’s Pharmacy Operations Division.

Here’s how the MHS GENESIS Patient Portal can help you manage your prescriptions.

How to request a refill

To refill your prescriptions:

  1. Log in to the MHS GENESIS Patient Portal.
  2. Click on the “Rx Refills” tab at the top menu bar of the homepage. You can see all your prescriptions that are ready for refill in one place.
  3. Choose which prescriptions you want to refill.
  4. Pick where you want to get your refills.
  5. See when your refills will be ready.

When can you refill?

You can refill a prescription when you've used 75% of your last fill. The Patient Portal will show you which prescriptions are ready for refill.

What about renewals?

Renewals are different from refills. You can ask your provider to renew your prescription if:

  • Your prescription has expired or has no refills left.
  • You still need the medication.

To renew a prescription, you can send a secure message to your military health care team through your MHS GENESIS Patient Portal. You may also need to talk to your provider before you can renew your prescription.

Do you get your prescription from a civilian provider? As noted in the TRICARE Pharmacy Overview Fact Sheet, military pharmacies can accept prescriptions from most civilian providers. This means that after your provider sends a new or renewed prescription to a military pharmacy, you can request refills through the MHS GENESIS Patient Portal.

Where to find more information

Do you have questions about using the refill feature? Check out MHS GENESIS Prescription Refills for more information and FAQs.

The refill feature is just one of many MHS GENESIS Patient Portal tools designed to make it easier for you to manage your health care. To learn more about these tools, go to tricare.mil/patientportal.

Would you like the latest TRICARE news sent to you by email? Visit TRICARE Subscriptions, and create your personalized profile to get benefit updates, news, and more.

You also may be interested in...

Article
Sep 11, 2023

Defense Health Agency Using Virtual Tools to Enhance Health Care

U.S. Air Force Lt. Col. Brendt Feldt, a surgeon at Landstuhl Regional Medical Center’s Ear, Nose and Throat Clinic, conducts a virtual health appointment via synchronous video, April 7, 2020. In a session at the Defense Health Information Technology Symposium, key experts in health care IT discussed how leveraging technology, such as MHS Video Connect, can better connect patients and providers. (Photo: Marcy Sanchez)

MHS Video Connect is the primary digital health platform used by the DHA. The platform is a web-based platform that enable digital healthcare delivery between providers and patients. It can be operated on mobile or stationary devices in a place that is convenient for the patient and provider. It is also integrated into MHS GENESIS, providing a ...

Article
Aug 23, 2023

TRICARE Laboratory Developed Tests Demonstration Extended, Certain Tests Now Covered

TRICARE Laboratory Developed Tests Demonstration Extended, Certain Tests Now Covered

The Defense Health Agency announced the five-year extension of the Laboratory Developed Tests Demonstration. The DHA extended the demonstration from July 19, 2023 through July 18, 2028. The DHA also announced that TRICARE will now cover several preconception and prenatal carrier screenings as part of the basic TRICARE benefit.

Article
Aug 17, 2023

Stay on Top of TRICARE Prescriptions with Express Scripts App

Stay on Top of TRICARE Prescriptions With Express Scripts App

Do you need help managing your prescriptions? Express Scripts, the TRICARE pharmacy contractor, has a free, easy-to-use app that can help. The Express Scripts Pharmacy mobile app is a secure way to stay on top of taking your medication. The app is full of useful features, like dose reminders and the ability to approve refills. Here’s a look at some of ...

Article
Aug 15, 2023

Have Other Health Insurance? Here’s How It Works With TRICARE

Have Other Health Insurance? Here’s How It Works With TRICARE

Your TRICARE plan might be only part of your health care coverage. If you have additional coverage through your employer, your spouse’s employer, or a private insurance program, you have other health insurance (OHI). Here are six tips to help you learn how TRICARE works when you also use OHI.

Skip subpage navigation
Refine your search
Last Updated: August 08, 2024
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on X Follow us on YouTube Sign up on GovDelivery