Skip main navigation

Military Health System

Hurricane Milton & Hurricane Helene

Emergency procedures are in place in multiple states due to Hurricane Milton & Hurricane Helene. >>Learn More

MHS GENESIS Patient Portal Makes Refilling Prescriptions Easier

Image of MHS GENESIS Patient Portal Makes Refilling Prescriptions Easier. The refill feature is just one of many MHS GENESIS Patient Portal tools designed to make it easier for you to manage your health care. The Defense Health Agency launched the refills feature in late February, and it’s already popular with beneficiaries.

FALLS CHURCH, Va. – Do you get prescriptions at a military pharmacy? If you need to request a refill or a renewal for your prescription, the MHS GENESIS Patient Portal makes it easy.

The Defense Health Agency launched the refills feature in late February, and it’s already popular with beneficiaries.

“Since March, the Military Health System has processed an average of 136,000 refills requested through the MHS GENESIS Patient Portal,” said U.S. Air Force Maj. Ben Beidel, a pharmacist with DHA’s Pharmacy Operations Division.

Here’s how the MHS GENESIS Patient Portal can help you manage your prescriptions.

How to request a refill

To refill your prescriptions:

  1. Log in to the MHS GENESIS Patient Portal.
  2. Click on the “Rx Refills” tab at the top menu bar of the homepage. You can see all your prescriptions that are ready for refill in one place.
  3. Choose which prescriptions you want to refill.
  4. Pick where you want to get your refills.
  5. See when your refills will be ready.

When can you refill?

You can refill a prescription when you've used 75% of your last fill. The Patient Portal will show you which prescriptions are ready for refill.

What about renewals?

Renewals are different from refills. You can ask your provider to renew your prescription if:

  • Your prescription has expired or has no refills left.
  • You still need the medication.

To renew a prescription, you can send a secure message to your military health care team through your MHS GENESIS Patient Portal. You may also need to talk to your provider before you can renew your prescription.

Do you get your prescription from a civilian provider? As noted in the TRICARE Pharmacy Overview Fact Sheet, military pharmacies can accept prescriptions from most civilian providers. This means that after your provider sends a new or renewed prescription to a military pharmacy, you can request refills through the MHS GENESIS Patient Portal.

Where to find more information

Do you have questions about using the refill feature? Check out MHS GENESIS Prescription Refills for more information and FAQs.

The refill feature is just one of many MHS GENESIS Patient Portal tools designed to make it easier for you to manage your health care. To learn more about these tools, go to tricare.mil/patientportal.

Would you like the latest TRICARE news sent to you by email? Visit TRICARE Subscriptions, and create your personalized profile to get benefit updates, news, and more.

You also may be interested in...

Fact Sheet
Aug 16, 2024

MHS GENESIS Fact Sheet

.PDF | 1.19 MB

MHS GENESIS is the Department of Defense's new electronic health record. When fully deployed, MHS GENESIS will provide the DOD's 9.6 million beneficiaries and 205,000 medical providers with a single, integrated health record across the continuum of care – deployed and at home and eventually, through the transition to the Department of Veterans Affairs.

Article
Aug 10, 2024

MHS GENESIS Leader Reflects on Challenges, Successes as He Prepares to Pass the Torch

MHS GENESIS Leader Reflects on Challenges, Successes as He Prepares to Pass the Torch

U.S. Air Force Col. (Dr.) Thomas Cantilina, the deputy Military Health System EHR functional champion at the Defense Health Agency and chief health informatics officer, is set to retire from duty in October. In these final months of his military career, he reflects on his role in helping the DOD launch its single electronic health record worldwide.

Topic
Aug 8, 2024

Pharmacy Beneficiary Knowledge Gap Campaign

TRICARE customer service reports and website analytics identified gaps in beneficiary knowledge about the TRICARE pharmacy benefit. This toolkit aims to remedy these gaps by providing education, resources, and pharmacy benefit information to beneficiaries.

Video
Jun 13, 2024

Technical support for MHS GENESIS

Technical support for MHS GENESIS

MHS GENESIS – the modern electronic health record that features a patient-focused Portal providing access to your medical records. Since this is a new electronic health record, there are bound to be questions and technical issues with the system. For technical assistance with issues accessing the Patient Portal, beneficiaries are encouraged to ...

Skip subpage navigation
Refine your search
Last Updated: August 08, 2024
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on X Follow us on YouTube Sign up on GovDelivery