Watershed Changes

The pandemic coincided with a once in a generation transformation of the Military Health System, which included the transition of more than 700 brick-and-mortar military medical hospitals and clinics from each service to the DHA. From a contracting, facilities, logistics and medical equipment viewpoint, this transfer equaled $64 billion worth of property the DHA now oversees. This transformation also led to the creation of more than 20 direct reporting markets, two overseas Defense Health Agency Region offices in Europe and the Indo-Pacific, the Small Market and Standalone Military Treatment Facility Organization, and the continuing rollout of the new electronic health records system, MHS GENESIS.

As for the expansion of MHS GENESIS: “We are more than two-thirds rolled out now, and no pause happened in the MHS transition.” MHS GENESIS will be “done ahead of time and under budget,” Place said. “That is a huge accomplishment.”

More Changes

On top of all those changes, more than 45,000 civilian employees transitioned to the DHA from the services over the course of three months. “That is extraordinary. It’s the largest personnel transfer in the DOD since the creation of the Air Force in 1947,” Place pointed out. All told, the current workforce includes nearly 150,000 uniformed and civilian employees.

The DHA also transitioned to MED365, a DHA-managed, cloud-based office and collaborative service for the entire Military Health System, to provide increased cybersecurity to protect patient privacy and medical systems unique to the MHS community. Migrations of this scope usually take 18 to 24 months, but the DHA’s dedicated team of more than 200 information technology professionals successfully migrated more than 180,000 global users, 20 terabytes of data, and 20,000 non-personal entities, such as organizational mailboxes and distribution lists, to this new platform in three months.

The Future and Ready, Reliable Care

“Ultimately it is the outcomes that matter,” Place said.

The ultimate measure “is what happened to the patient,” Place said. “That’s why, to me, great outcomes will always be the number one priority.”

For patients, “do they feel like we’re interested in them? And if they had a choice, would they always choose us? Because they know that nobody cares more about them than us. That is what ‘satisfied patients’ means,” Place said.

From a fulfilled staff standpoint: “Am I glad that this is where I work? And, if I had a choice … would I choose here over somewhere else?”

“I see the agency moving forward in three words: adaptable, resilient, and courageous,” said Gragg. Even if “we fall … we’re going to bounce back.”

Final Thoughts

Place closed the discussion reflecting on his admiration for the workforce. “I’m nearing the end of a military medical career that I’ve loved and I’ll be honest–the closer I get to retirement, the more encouraged I am about the future of military medicine. And that’s entirely because of you–the people who make our health system thrive every day.”

He went on to add, “I'm incredibly proud of your efforts, of your resilience, your dedication in this once-in-a-generation transformation of our system. Thanks for your willingness to take care of people and each other.”

He thanked the headquarters staff for continuing “to mature within the speed of relevance” as they respond to support requests from the field and the combatant commands. “And I'd like you to remember that phrase. It doesn't matter how fast you think you're going. It only matters if you're fast enough for those you support. And that's the speed of relevance,” Place said.

During the town hall Place also announced his successor, U.S. Army Major Gen. promotable (Dr.) Telita Crosland, currently the U.S. Army deputy surgeon general, as well as Gragg’s successor, U.S. Air Force Chief Master Sgt. Tanya Johnson, who is currently the senior enlisted leader for the DHA Director of Staff. The change of directorship ceremony is expected in early January, and Johnson is expected to assume her new duties in March.